Frequently asked questions
REGISTRATION AND PAYMENT
Q: Why can't I register or pay on the Audio Blast shop ?
A: Unfortunately, we've sometimes encountered issues with registration and/or payments for customers coming from a country that include states.
State localization is now deactivated on our website, but you have any trouble signing up or proceeding to a purchase, please contact us and our staff will try their best to sort it out.
Q: I just purchased Acid Box. Where can I download the software and get my serial number ?
A: Once you register on the Audio Blast shop, you can access the download page.
Choose the software version you need according to your OS type and version.
Your serial number is automatically sent to the e-mail adress you used to register.
If you don't see your serial number in your webmail inbox (or sometimes spam section), please contact us.
Q: I have no sound in Renoise in host sync or internal sync, and i'm sure the plugin is unlocked.
A: make sure to deactivate the "auto-suspend" feature for the AcidBox plugin.
Q: What's the purpose of "internal sync" mode ? Isn't it useless ?
A: Sometimes it's nice to be able to listen to a solo sequence without having to press "play" on your sequencer
Q: How can i change the pattern name on VST/AudioUnit on Mac OS X ?
A: You have to use the host preset management to set the name :
- in Ableton, click on the plugin window at the bottom, then press CMD+R
Q: How can i add/remove/manage pattern preset to get them in the contextual menu ("logo right-click browser ") ?
A: The folders with the 303 pattern files are located in "My Documents/AudioBlast/AcidBox/Patterns" : you can add as many folder/subfolder as you want!
Q: What's the difference between "MIDI IN" mode and "HOST SYNC" with pattern MIDI record on ?
A: with "MIDI IN" the plugin acts like a monophonic synthesizer (with legato : overlapped notes slides ), and with "HOST SYNC" + pattern MIDI record : steps are inserted in the sequencer
Q: What about "lifetime updates" ?
A: Once you've bought ACID BOX, every update for this synth will be available with no more charge.
Q: Is ACID BOX available as all types of plugin?
A: ACID BOX is available for Mac, Windows and Linux OS, as VST and Audio Unit only. For example, there is no AAX version.
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